In The Dungeon, the secrets remain well kept and well hidden. Not only secrets, but also your personal data. That's why we comply with the new General Data Protection Regulation (GDPR) to ensure you have an experience in which you can enjoy your security and that of your teammates.

What is GDPR?

GDPR is Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC ( General Data Protection Regulation).
GDRP was published in the Official Journal of the European Union L119 / 4 May 2016, entered into force on 25 May 2016 and will be applicable from 25 May 2018 throughout the European Union. The GDPR contains a set of rules designed to give citizens more control over the data that is likely to identify them.

Your rights

1. The right to information about how your data is collected and used;
2. The right to access the data we have about you;
3. The right to request the rectification of the data we have about you;
4. The right to request the deletion of the data we have about you;
5. The right to request the cessation of the sending of marketing messages to you;
6. The right to request the sending of your personal data to you or to another operator. To see what data you have provided us, please send us an e-mail at [email protected]
7. The right to file a complaint, regarding the use of your data, to the competent bodies.

We are still happy to explain to you what data we collect from you and how we use it.

Personal data
These represent any kind of data that identifies you as an individual (name, surname, phone number, email address, etc.).

What kind of data do we take?

The personal data we take over are as the case may be:

  • email address and phone number

We will use your data for the following purposes:

  • Maintaining the relationship with the client to confirm the reservation or cancel it
  • To improve our services
  • For invoicing / contract, if you have purchased vouchers from us
  • Data provided by you when making a reservation

In order to make a reservation on thedungeon.ro it is necessary either to create an account or to log in with facebook. To create an account we need your email address, name, surname and a password, which you personally choose. In this case, you will receive an email from us with the account creation data. If you choose the option to log in with facebook, you must enter the data with which you created your facebook account (email address and password). By pressing this button, a Facebook window will open where you must authorize The Dungeon access to certain data, with which you agree, in order to receive access on thedungeon.ro for reservations. You can read more about Facebook's privacy policy here.

Once you have an account, you can make a reservation on the site. This involves entering the number of people in the team and a valid phone number. Our reservation system takes these data to confirm the reservation (email address and phone number). You will automatically receive an email confirming the reservation, with all its details (reservation date, time, address), which includes a link to cancel the reservation. Later, we will confirm the reservation by phone, so it is important that the phone number is valid.

If the reservation is made by phone, we will only take the phone number, to keep in touch until the time of booking and to ensure efficient communication between both parties. By providing your phone number, you agree to receive news about new games. We provide a unsubscribe link, at the end of the sms, to delete the phone number from our database. You can also send us a message at +40785473278 with the mention "I want to unsubscribe".

Data you provided to subscribe to the newsletter

In this case, you provided us with your name, surname and email address. What will you receive from us?
A. Room escape games-news from The Dungeon, tips and tricks, curiosities
B. Riddles & Puzzles
C. Contests and promotions The Dungeon
D. Psychological tests, personality, funny, etc.
E. The Dungeon brand events

Important to know: you can unsubscribe at any time, using the unsubscribe link in the newsletter or by sending us an email with this request to [email protected]
We send you new news through the MailChimp platform, which has its own privacy policy and you can access it here: https://mailchimp.com/legal/privacy/

Making reservations and data security

All reservations are made online on the site thedungeon.ro
The site and implicitly the database with our clients are hosted by the hosterion.ro platform, and our partners have their own privacy policy which you can consult here
We protect the data provided by installing an SSL certificate on the site (the certificate is not installed on your device, but the browser receives it from the server), which ensures a high level of database security and secures communication between server and user.
By using thedungeon.ro you are directly responsible for the protection of your personal authentication data. If you suspect that your account data is unsafe or that for various reasons attributable to you or not, the confidentiality of your authentication data has been affected, please alert us by email at [email protected] for to reset your account data. Thedungeon.ro will not make public the account information or data resulting from its use.

Data sharing

The security of your personal data is very important to us, to assure you that we have not sold and will not sell your personal data to another entity.

The only third parties who have access to your personal data are our suppliers or partners with whom we have concluded contracts that contain confidentiality clauses and that ensure the functioning of our website. If, through legal grounds, we need your personal data for invoicing, they will be processed under confidentiality by performia.ro

By way of exception, if we are required to disclose your personal data to the authorities in response to their request, we will continue to meet GDPR requirements. Consequently, they will be able to be accessed by the authorities that apply the law in Romania, based on summonses or legal processes. By this fact, we consider it in good faith to provide them, in order to protect our rights, the safety of other users or the investigation of fraud.

Changes to these policies

This privacy policy may be amended from time to time, in accordance with the regulations in force. In this case, you will receive an email from us informing you of the change of these policies, before it enters into force. Please check and read this page periodically.


If you want to find out more information about how we collect or use your data, you want to access or request their deletion, we are at your disposal at any time at the email address: [email protected]
Website thedungeon.ro is owned and operated by SC PROJECT ONE SRL-D, based in Cluj-Napoca, str. Luceafarului, no. 11/46.
You can contact us at any time using the contact form on the site, email address or phone numbers provided on the site.

About cookies

Cookies are files consisting of letters and numbers, stored on your device (computer, smartphone, tablet), from which a website is accessed. You can agree or not, regarding the use of cookies, every time you access our site. By using them, we ensure a better browsing experience.

Cookies are passive, which means that they do not contain spyware, viruses or other software and cannot access information from the user's hard drive.
The user has control over cookies and can delete them at any time. You can find out everything about cookies here. To measure website performance, we use Google Analytics and you can learn more about Google's privacy policy here

  • Thedungeon.ro may install cookies for:
  • Site performance analysis
  • Geographic targeting
  • Traffic data collection
  • Delivery of relevant advertising content
  • Security of browsing the site, at the time of authentication
  • Choosing the language in which the content of the site is displayed

You can block cookies in your browser. We mention that if you block all cookies, you may not be able to use certain features of our site.

The lifespan of a cookie is different. We use session cookies, which are deleted after the user leaves the site and long-term cookies (expires in maximum 30 days), which help us to recognize when a user returns to the site (for login, for language chosen on the site).

Cookies are not personal data.

Remarketing campaigns

Google collects certain cookies to display ads on the Google Display and Google search network to users who have visited thedungeon.ro. If you do not agree, you can change or delete these preferences at any time, from here.
Facebook, through the pixel installed on our site, displays ads to users who have visited thedungeon.ro. Similarly, if you do not agree with the way he uses this data, you can deactivate this preference here, after you have logged on to their platform.