thedungeon.ro does not deliver any physical product. Our website electronically delivers payment / reservation confirmations, newsletters, e-books, vouchers or discount codes to the email address provided at the time of booking confirmation. The vouchers sold by www.thedungeon.ro are in digital format and will be sent to the customer in electronic format.

They are delivered instantly, from the moment the message "Reservation / purchase of voucher / subscription confirmed confirmed" appears on the screen, on the email address provided. If they do not appear in the Inbox, please check in the Junk / Spam folder. If you have not received our email instantly, please contact us immediately by phone or email so that we can remedy the technical issue.

We are not responsible for incorrectly filling in your email address or phone number. However, we are very receptive in solving any communication problem, so that you can get the services you want.